SASD Privacy Policy
1. Introduction

Safe & Sound Disability (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you visit our website https://sasd.com.au (the “Site”). By using our Site, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and hold the following types of personal information: 

  • Personal Data: Identifiable information such as your name, postal address, email address, and telephone number that you voluntarily provide when registering on our Site, making a purchase, or communicating with us.
  • Sensitive Information: We do not typically collect sensitive information (such as health information) unless necessary for providing our services and with your explicit consent. 
  • Derivative Data: Non-identifiable information that our servers automatically collect when you access the Site, including your IP address, browser type, operating system, access times, and the pages you have viewed before and after accessing the Site. 
  • Financial Data: Financial information, such as credit card details, which we collect when you purchase, order, return, exchange, or request information about our services.
  • Third-Party Data: Information from third parties, such as social media platforms, where you link these to your Site account or share information with us through these channels.
3. Use of Your Information
We collect, hold, use, and disclose your personal information for purposes including:
  • Operating, maintaining, and improving our Site;
  • Processing transactions and sending related information, including purchase confirmations and invoices;
  • Communicating with you, including responding to your comments, questions, and requests, and providing customer service;
  • Sending you technical notices, updates, security alerts, and support messages;
  • Monitoring and analyzing trends, usage, and activities in connection with our Site;
  • Personalizing your experience and improving our services;
  • Complying with legal obligations and resolving any disputes that may arise.
4. Disclosure of Your Information

We may disclose your personal information to third parties in circumstances such as:

  • Legal Obligations: Where we are required to do so by law, or where we believe disclosure is necessary to comply with legal processes or protect rights, property, and safety.
  • Service Providers: We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or servicing you, and who agree to keep your information confidential
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We will not sell or rent your personal information to any third parties for marketing
purposes.

5. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be 100% secure.
6. Access to and Correction of Your Information
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date. To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and may require you to verify your identity before providing access.
7. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

Safe & Sound Disability
Email: [email protected]
Phone: 1300 095 013
Address: Shop 13 / 2A Brown St Ashfield NSW 2131

We will take all complaints seriously and respond within a reasonable timeframe.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
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