Level 1 & 2 Support Coordination That Works for You
We help NDIS participants navigate their plans, connect with the right providers, and build the confidence and skills to live more independently — every step of the way.
Understanding the Levels
What Are Level 1 & Level 2 Support Coordination?
The NDIS offers two levels of support coordination under the Capacity Building budget. Understanding the difference helps you make the most of your NDIS plan.
Level 1 — Support Connection
For participants who need help getting started
Level 1 Support Connection is designed to help you understand and use your NDIS plan. It focuses on building your ability to connect with informal, community, and funded supports — so you can start working toward your goals.
- Understanding how to use your NDIS plan
- Connecting with local providers and community services
- Building your ability to manage support independently
- Preparing for your NDIS plan review
- Most Common
Level 2 — Support Coordination
For participants with more complex support needs
Level 2 Support Coordination goes deeper — it supports you to design and build your support system, resolve points of crisis, and develop the skills and resilience to live more independently over time.
- Designing a tailored support system aligned to your goals
- Resolving complex barriers and points of crisis
- Coordinating multiple providers and services seamlessly
- Building your long-term capacity and independence
- Maximising the value of every dollar in your NDIS plan
Expert NDIS Guidance
Empowering Your NDIS Journey with Expert Support
Safe & Sound Disability is one of Greater Sydney’s leading providers of NDIS Level 1 & 2 Support Coordination. Our qualified support coordinators help you develop the capacity to manage your service providers — and walk you through every aspect of your NDIS plan with confidence.
Beyond your NDIS plan, our coordinators connect you with mainstream services, government resources, and trusted NDIS providers so you can live conveniently and independently. We also help you build the confidence to manage your supports with greater ease over time.
We guarantee that participants maintain full control and choice over their supports — with no conflict of interest, ever. Your goals guide every decision we make.
Our Role
What Your Support Coordinator Does
An NDIS Support Coordinator is your dedicated guide through the NDIS system. They work alongside you to ensure your plan is fully understood, properly implemented, and working as hard as it can to help you reach your goals.
At Safe & Sound, our coordinators don’t just make phone calls — they build genuine relationships with participants and their families, working collaboratively to solve problems and create lasting positive change.
“My coordinator helped me understand exactly what my plan covered and connected me with services I never knew I could access. It changed everything.”
– SASD Participant, Sydney
Plan Understanding & Implementation
We ensure you fully understand what your NDIS plan covers, how to use your funding categories, and how to get started accessing the supports you're entitled to.
Provider Sourcing & Connection
We connect you with the right local providers from our trusted network — matching services to your goals, preferences, and budget to get the best outcomes.
Service Coordination & Monitoring
We coordinate your providers to ensure your supports work together seamlessly, and monitor delivery to make sure you're consistently receiving quality care.
Making the Right Choice
How to Choose the Right Support Coordination Provider
Choosing the right provider makes a significant difference to how effectively your NDIS plan works for you. Here are the key things to consider.
Assess Your Personal Goals and Needs
Understanding your specific situation helps you select the coordination level that aligns best with your goals — whether that's building independence, accessing services, or navigating complexity.
Consult a Registered Coordinator
A qualified NDIS support coordinator can provide tailored advice based on your particular situation and help you understand which level of support is most suitable for your needs.
Consider Long-Term Plans and Changes
Select a support level and provider that can adapt to your future goals and any potential changes in your life, health, or NDIS plan — not just your current situation.
Use Available Support Networks
Don't forget to use the resources at your disposal — support networks, online guides, NDIS LAC (Local Area Coordinators), and other information sources offer valuable guidance.
Consider Your Financial Situation
It's crucial to select a provider that meets your needs and works within your NDIS budget. Ensure you understand how coordination fees are charged and what's included.
Check Registration and Quality Standards
Always choose an NDIS-registered provider. This ensures they meet the NDIS Quality and Safeguards Commission standards and are accountable for the quality of support they provide.
Why It Matters
Benefits of NDIS Support Coordination
Working with an experienced support coordinator transforms your NDIS experience.
Here’s what participants gain.
- Specialist Support
- In-Depth NDIS Knowledge
- Plan Implementation
- Maximised Outcomes
- Crisis Management
- Provider Network Access
- Advocacy & Representation
- Confidence & Independence
Why Safe & Sound
Why Choose Us as Your Support Coordination Provider?
Choosing the right NDIS Support Coordination provider is one of the most important decisions you’ll make.
Here’s why participants trust Safe & Sound Disability.
Personalised, Person-Centred Support
We specialise in delivering tailored, high-level support designed to empower you to take full control of your NDIS journey. Your goals, your pace, your choices — always.
Experienced, Qualified Team
Our experienced team works closely with you to understand your goals, connect you with the right services, and navigate the NDIS system with confidence and clarity.
Comprehensive, End-to-End Support
We don't just coordinate services — we advocate for your needs, troubleshoot challenges, and ensure your plan is implemented effectively from start to finish.
Transparency & Trust
What sets us apart is our commitment to genuine care, full transparency, and results-driven planning. You'll never feel like just another number — every participant receives individual attention and respect.
Common Questions
Frequently Asked Questions About Specialist Support Coordination
Q
What is the difference between Level 1 and Level 2 Support Coordination?
Level 1 (Support Connection) focuses on helping you understand and use your NDIS plan and connect with services. Level 2 (Support Coordination) provides a higher level of support — helping you design your support system, resolve complex issues, coordinate multiple providers, and build long-term independence.
Q
How do I know if I'm eligible for Support Coordination?
Support Coordination must be funded in your NDIS plan under the Capacity Building — Support Coordination budget. The NDIS determines eligibility during your planning meeting. If you don’t currently have it funded, contact us — we may be able to help you make the case for it at your next plan review.
Q
Can I change my Support Coordinator if I'm not happy?
Absolutely. Under the NDIS, you have the right to choose and change your providers at any time. Our team will make the transition as smooth as possible and ensure there is no gap in your support during the changeover.
Q
What areas in Sydney do you service?
We primarily service Ashfield and Greater Sydney — including the Inner West, South West Sydney, and surrounding suburbs. Contact us to confirm whether we cover your specific area.
Q
Does my Support Coordinator charge separately from my NDIS plan?
No — Support Coordination fees are paid directly from your NDIS Capacity Building budget, within the rates set by the NDIS Price Guide. You do not pay out of pocket for coordination services.
Q
What is the difference between Support Coordination and Specialist Support Coordination?
Level 1 & 2 Support Coordination is suitable for most NDIS participants. Specialist Support Coordination is a higher level of service designed specifically for participants with very complex needs, significant barriers, or crisis situations requiring more intensive expertise and intervention.
Ready to Make Start of Your NDIS Plan?
Our qualified Support Coordinators are here to help you understand your plan, connect with the right providers, and build the independence you deserve. Get in touch today — we respond within 1 business day.
